The more seasoned you are as a leader, the less uncertainty surprises you. Curveballs, competitive shifts, chaos — you've seen it before.
But unsurprised doesn't mean unburdened. Figuring it out still feels heavy. Anyone carrying the weight of becoming an "AI-forward organization" feels this acutely.
Small, safe steps that help you learn. They don't come after clarity — they create it.
I spent a decade at IDEO helping leaders move on things that felt too big to start. New products, new capabilities, new markets. Now I help you use AI to answer the question: what can we do today we couldn't a year ago? From processes reimagined to offers you couldn't have imagined before.
Hands-on work for senior leaders ready to move from "AI is interesting" to "AI is changing what's possible in my business."
Facilitated programs and offsites that build a culture of experimentation and confident action.
Talks on uncertainty, AI adoption, and momentum.
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Amy speaks on leading through uncertainty, building cultures of experimentation, and AI adoption for senior leaders. Her talks leave audiences with concrete moves — not just new perspectives.
The leaders who move fastest in uncertainty aren't the ones who eliminate it — they're the ones who've learned to work with it.
Audiences leave with a concrete framework for acting before clarity arrives — and a different relationship with ambiguity.
Tugboat Institute Gathering of Teams · Nashville · ~500 executives
This talk introduces the Light Actions framework — small, safe experiments that create real momentum without requiring perfect conditions.
Audiences leave with a move they can make before the week is out.
For executive audiences navigating AI adoption: what it takes to move from "AI is interesting" to "AI is changing what's possible in my organization."
Audiences leave with a shared language for AI adoption and a first step that isn't a task force.
Reach out to start the conversation about availability, topics, and fit.
AI allows us to develop new products and services at light speed. That's its power and its danger. Whether you're a new company or an established one, begin by establishing what you want to do for your customers or clients over time. I call this a purpose. The best companies have purposes that are specific but allow for growth. Google's "organize the world's information" is as relevant in 2026 as in 1998.
Write yours now. One sentence. It should stand the test of time.
Use this free tool to generate some options for your company's purpose statement.
You're using AI. Just not yet in the ways that change what's possible. The first step is missing. And you don't have time to figure it out alone.
We find what's making the next step in AI too big or too hard to start.
We build something right away that changes what's possible.
Each light action shows the next one. Before long, the bigger moves come into view.
"I feel smarter about AI just having this call with you. I know I can't afford not to move further with it."
— VP, Gap Inc.
I spent a decade at IDEO helping leaders move on things that felt too big to start — new markets, new capabilities, new ways of leading through uncertainty. AI is that problem right now.
I build in AI every day, and I know where the doors are. I help leaders walk through them.
Experiments I've run for play, tools I use to run Light Actions, and tools I've made for clients. Every one started as a small question and a few hours of curiosity.
We do this by building together.
After living in Budapest, Lausanne, London, Melbourne, Singapore, and San Francisco, I landed in St. Petersburg, Florida — where the obvious next step was to become obsessed with pickleball. I love learning about other cultures, speak French and Italian pretty well and a few other languages pretty badly, and think a lot about what it means to lead well when the map hasn't been drawn yet.
I founded Light Actions on one conviction: the leaders who move best through uncertainty aren't the ones who wait for clarity — they're the ones who've learned to act without it.
I spent nearly a decade at IDEO leading their Venture Design practice, working alongside executives at Google, Adobe, John Deere, and Barclays to build new capabilities and move on things that felt too big to start. Before that, I was VP of New Ventures at Old Navy, where I co-led the overhaul of a major part of the business.
What I kept seeing, across industries: leaders with real ambition, stalled by the weight of it. Light Actions is the antidote I created.
The resources I mentioned, plus a few extras for the curious.
A chatbot trained in Light Actions. Name something heavy, it helps you make it light.
generator.lightactions.com → 02 · Rethink AI's roleThe 4Ds of AI help you consider AI's strengths and limitations.
4D framework → 03 · Get playfulBy play, I mean to do something with AI that you're excited about and don't care about too much. To get your juices flowing, here are some of the ways I've played.
AI play →Every other Friday. One short read on leading through ambiguity.
Drop me a line — I'd love to hear what you're trying and how it's going.
Whether you're thinking about a keynote, a leadership program, or building with AI — reach out and we'll find the right starting point.
Send your smallest, weirdest, "should I already know this?" questions about AI.
I feel like there's a mix of excitement and panic in the air about AI. Do you, too? It's so easy to be overwhelmed or confused.
I spend 40ish hours a week building, breaking, and learning with AI.
So whatever you're wondering, I've probably thought it, experienced it, or have the same question. Ask me, and I'll answer. Or find someone (human) who can. Because it's still nice to have a human take.
Your turn ↓
Whatever's on your mind. Big, small, embarrassing — all welcome.
I'll answer. Not AI.
I'll share the most common Q&As in a future Light Actions newsletter (anonymously).
For senior leaders who want to push their edge with AI to see what's possible... for their teams and their companies. We take you past your edge so that you can shape how AI shows up in your business.
Bring something real you'd like solved, and we work on it together. It might be a decision you're weighing, a workflow worth automating, or a task that eats your week. We screenshare and make something together. You leave seeing more of what's possible with AI.
Eight working sessions over three months, at the frequency you choose. Once a week, every other week, twice a week. Your call. We start where you are and build from there.
Send your questions or stuck points any time and get a timely reply back, as a voice or text memo. Momentum keeps building, even when your calendar gets loud.
You leave each session seeing more of what AI can do in your hands.
Each session opens new ground: a fresh thing to automate, build, or rethink.
Depends on you. We talk through your edge and build something real today. That has looked like: setting up your toolkit, finding where AI fits your role, automating a task that eats your time, weighing tool options, making a tool work harder for you.
Shaped by the work in front of you. Automating a workflow, building a custom tool, prototyping an idea you've been sitting on, getting fluent on a new platform. The thread holds: your edge moves further every session, and you see more of what's possible.
We keep pushing your edge, and build your plan for shaping how AI shows up in your work long after we finish.
Book a free 30-minute session and we'll talk about it.
Just need a quick hit? Book a call and we'll create support tailored to you.
I spend a lot of time working as a designer with tech companies and entrepreneurs. Here's a funny thing I've noticed. Everyone wants to prototype — to create a fast and just-real-enough version of their new product — to ensure they're building the right thing, but no one has the time.
So, they do things like build the product and sneak in cheeky prototypes on the side to inform product iteration (and, if the initial launch premise is wrong, product revolution). Almost surreptitiously. Kind of like they're having an affair with the prototype.
As a designer, I'm always looking for workarounds that signal what people need, and the "affair-with-prototype" is a classic one. It signals that designers, entrepreneurs and product managers know the value of prototyping (validating the desirability and viability of a new product), but have time and budget constraints that prevent them from taking that step.
To me, the affair-with-prototype workaround signals an opportunity to extract benefit from a quick and scrappy prototype and get traction signals (indications that there's both a user need and a business case) behind a new idea — even faster than you would from an MVP. In fact, building an MVP that hasn't been preceded by a prototype is the slowest and most expensive way to test your hypothesis — because if you've gotten the premise sufficiently wrong in MVP, rework will be expensive.
As part of our venture design practice at IDEO, we've been building behavioral prototypes, which allow us to get market signals in as little as a day.
Often, when people envision prototypes, they're attitudinal ones. Attitudinal prototypes are things like paper prototypes or clickable prototypes. Show them to someone, prefaced by the statement "imagine if…" to get their reaction and attitude (they don't actually function).
A behavioral prototype is a functional, if rudimentary, business that works for the customer — a simple physical or digital experience with which people can actually accomplish something. Another name for it is a works-like, unscalable product, or WUP. While customers know they're not products available in market, they can still use them to get something done. By observing people interacting with the prototypes, we can see how they would behave if we created a scalable version.
Behavioral prototypes give us confidence that our product will not only meet people's needs, but also that we can build a sustainable business around it, testing desirability and viability at once. They short-circuit the time and effort normally required to get traction signals and product-market fit.
For example, working with a company that wanted to encourage moms, who de-prioritize self-care, to exercise more, we crafted a set of curated products and experiences that could help them naturally integrate physical activity into their lives. Our WUP was a day-long, pop-up experience at a local cafe, where we offered women five kits for preorder. Each kit promoted unique benefits, like interacting with nature and connecting with others, all while exercising. We were quickly able to home in on the type of products that resonated and would lead to purchase.
Behavioral prototypes often get flack as limited tools that wouldn't yield the same insights in highly regulated industries. But we've seen them deliver there, too. We partnered with a major bank to create a new debit card supporting parents as they switched teenagers from cash to plastic. To see how parents (and kids!) would react to a card parents could observe and control, we leveraged an existing piece of technology — pre-paid travel cards. Setting it up with kids' allowances, we created a safe spending limit, monitored purchases and sent notifications to parents. Without investing in technology or hitting any regulatory barriers, we could immediately see that parents felt a sense of calm from this (as yet non-existent!) product.
Well-known companies have used these techniques as well, both to confirm initial hypotheses for their businesses, and to iterate on an initial concept. DoorDash, the delivery startup, started with a WUP that took the form of a simple landing page called PaloAltoDelivery.com, on which co-founders Stanley Tang and Andy Fang had linked PDFs of a few local restaurant menus and listed their personal phone number. Each day they got more and more food orders, which they delivered personally, until they were confident they had hit upon an unmet need.
WUPs can extend the growth of existing businesses as well. At a slightly later stage of its development, Airbnb wasn't gaining traction with listings in New York City. When they realized the hosts were not presenting their listings with quality that aligned with the price-point, co-founders Joe Gebbia and Brian Chesky flew to the city with a rented camera and took high-resolution photos of as many apartments as they could — a behavioral prototype for a new photography service offering. Within a month, revenue in the city had doubled.
You'll notice a few commonalities in these examples:
They were fast. All WUPs tested pretty significant hypotheses really quickly — usually in less than a week, for a product or service people could actually engage with and get something out of.
Ask yourself: What kind of prototype can be created to learn from in a day? In a week?
They were scrappy and required almost no build. The WUPs leveraged existing materials and resources in a way that allowed people to interact with the product as though it were a functional business.
Ask yourself: What existing materials and resources could help you convey the experience without writing code?
Each WUP helped the founders not only gain confidence that they were building a product people would like, but gain assurance that they were building a product people would value — and pay for.
Ask yourself: How can we incorporate a call-to-action that foreshadows willingness to pay?
Each WUP avoided elbow grease bias. Because the founders spent almost no time and money on these prototypes, they weren't invested in them. If they'd failed, it didn't feel like sunk costs would prevent making a change.
Ask yourself: How can I minimize my — and my company's — perceived investment so we don't bias the results?
All of this goes a long way toward providing early confidence that what you're building is right, and that you won't have a massive redesign bill later on. As tempting as an "affair-with-prototype" might be, it's time to stop thinking of prototypes as things that slow your process or harpoon your budget and instead bring them out into the open again.
So go on, stop having affairs and date your ideas before you commit. Because once you're married to a product or service, it's not easy to call it quits.